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    The Surrey Directory — Do Not Sell My Data

    Effective Date: March 2026

    Our Commitment: We Do Not Sell Your Personal Data

    The Surrey Directory is committed to protecting your privacy. We want to be absolutely clear: The Surrey Directory does not sell your personal data to third parties for any monetary consideration.

    This means we do not:

    • Provide your personal information to data brokers or list brokers
    • Sell your data to advertisers or external marketing companies
    • Monetize your personal information through any third-party sales arrangements

    What We Do With Your Data

    We use your information solely to provide and improve The Surrey Directory service, as fully detailed in our Privacy Policy. This includes:

    • Maintaining and displaying local business listings across Surrey
    • Verifying business ownership during the listing claim process
    • Processing premium listing subscriptions and payments
    • Sending transactional communications relating to your account and listing
    • Improving the performance and user experience of the directory

    Limited Data Sharing — Not Selling

    While we do not sell your data, we may share limited information in specific necessary circumstances:

    Public listing information: Data you submit for your business listing — including business name, address, contact details, description, and photos — is publicly visible on the directory as part of the intended service.

    Service providers: We share necessary data with trusted providers who help us operate the platform. These include Stripe (payments), Postmark (transactional email), ClickSend (SMS verification), and Supabase (infrastructure). These providers are contractually bound to protect your data and cannot use it for their own purposes.

    Legal requirements: We may be required to share information to comply with valid legal obligations, requests, or court orders.

    Your Rights Under UK GDPR

    As a UK-based service we comply with UK GDPR and provide all users with comprehensive data protection rights.

    Right to be Informed

    You have the right to know how we use your data, covered by this policy and our Privacy Policy.

    Right of Access

    You can request a copy of the personal data we hold about you.

    Right to Rectification

    You can correct any inaccurate or incomplete personal data we hold.

    Right to Erasure

    You can request the complete deletion of your data and account, subject to certain exceptions for legal compliance.

    Right to Restrict Processing

    You can limit how we use your personal data in certain circumstances.

    Right to Object

    You can object to us processing your data for direct marketing or for purposes based on our legitimate interests.

    Right to Data Portability

    You can request a copy of your personal data in a structured, commonly used, machine-readable format.

    Opt-Out and Deletion Options

    • Email marketing: Unsubscribe at any time using the link in any marketing email or by contacting hello@thesurreydirectory.co.uk
    • Account deletion: Request complete removal of your account and associated data by contacting us — subject to our retention periods for legal and accounting purposes
    • Cookie preferences: Manage your analytics and preference cookie consent at any time via our Cookie Policy page

    How to Exercise Your Rights

    To exercise any of your data rights or ask questions about our data practices, contact us at:

    • Email: hello@thesurreydirectory.co.uk (Subject: Data Privacy Request)
    • Registered Address: The Long Barn, Downside Farm, Cobham Park Road, Cobham, KT11 3NE

    Please include your full name, contact information, and the specific request you are making (access, deletion, correction, etc.) along with any relevant account details.

    We will respond within 30 days. Complex requests may take up to 60 days with prior notification.

    Verification Process

    To protect your privacy and security we must verify your identity before processing most requests. This may include matching information with your account details or confirming ownership of the associated email address or mobile number.

    Complaints

    If you believe we have not handled your personal data properly you have the right to contact us directly to resolve the issue, or file a complaint with the UK Information Commissioner's Office (ICO):

    • Website: ico.org.uk
    • Phone: 0303 123 1113
    • Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

    Data Protection Officer

    Changes to This Policy

    We may update this policy from time to time. Any changes will be posted on this page with a new effective date. Continued use of our services after changes indicates acceptance of the updated policy.

    Last Updated: March 2026