The Surrey Directory — Cookie Policy

Effective Date: March 2026

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites work efficiently and provide information to website owners. We use cookies to understand how our site is used, remember your preferences, and improve your experience.

Cookies We Use

We categorise the cookies used on The Surrey Directory into four types:

1. Essential Cookies (Always Active)

These cookies are required for the website to function. They cannot be disabled.

• sb-access-token — User authentication and session management — Session
• sb-refresh-token — Maintains login session across visits — 30 days
• cookie-consent — Stores your consent choices — 1 year

2. Preference Cookies (With Your Consent)

These allow the website to remember choices you make and provide a more personalised experience.

• user-preferences (Local Storage) — Stores display preferences — Persistent
• search-history (Local Storage) — Stores recent searches to speed up future use — Persistent
• form-drafts (Local Storage) — Saves form data to prevent loss while navigating — Persistent

3. Analytics Cookies (With Your Consent)

These cookies collect anonymised information about how you use our website. This data is used to improve the site and understand visitor behaviour. No personally identifiable information is collected.

• Google Analytics: _ga, _ga*, _gid — Track website usage and user behaviour — Up to 2 years
• Analytics Tracking ID: TSD GA4 property

When you consent to analytics cookies, we collect anonymised data including pages visited, time on site, general location (city/region level only), device type, and search terms used within the site.

4. Marketing Cookies (With Your Consent)

We do not currently use any marketing cookies. This section will be updated if this changes.

Managing Your Cookie Preferences

In line with UK GDPR and PECR, you have full control over non-essential cookies. When you first visit The Surrey Directory you will see a cookie consent banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Customise your preferences by category

You can update your preferences at any time using the Cookie Preferences manager below.

Impact of Disabling Cookies

• Essential cookies cannot be disabled — the site requires them to function
• Analytics disabled — we cannot improve the site based on usage data. GA4 will not load.
• Preferences disabled — your personalised settings will not be remembered between visits
• Marketing disabled — no impact currently as no marketing cookies are in use

Browser Settings

You can also control cookies through your browser settings:

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Settings → Privacy and Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Cookies and site permissions → Cookies and site data

Note: disabling cookies via browser settings may affect essential site functionality.

Your Data Rights

Your rights regarding the data we hold are fully detailed in our Privacy Policy. You can exercise your rights by contacting hello@thesurreydirectory.co.uk or using the Data Management tools above.

Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. Updates will be posted on this page with a new effective date.

Contact Us

For any questions about our use of cookies:

• Email: hello@thesurreydirectory.co.uk
• Website: thesurreydirectory.co.uk

Last Updated: March 2026